Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Altana Heritage Suites in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. If you require an invoice when booking a prepaid rate, please write this request and your company details in the Ask a question box. In the event of an early departure, the property will charge you the full amount for your stay. This property is located within a pedestrian-only zone. This property is located in a residential area and guests are asked to refrain from excessive noise. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Swimming pool #1 is closed from Tue 10 Nov 2020 until Thu 01 Apr 2021 Please note that children below 16 years old cannot be accommodated. Please note that the property is not suitable for guests with mobility issues. Please note that extra beds cannot be accommodated.