Please inform Hotel Shepherds Bush London in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. A damage deposit of GBP 20 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Guests are required to show a photo ID and also to present the same card used at the time of booking upon check-in. Extra beds can only be provided at extra fee in King rooms, the Family Quad room and Triple accessible room (one roll-away bed per room). Suites and other room types cannot accommodate an extra bed. Please note, no breakfast is served at this property. Please note that this property is strictly non-smoking. When travelling with pets, please note that an extra charge of GBP 35 per night applies. A pet waiver form needs to be signed on check-in.